Product

Online case management, built for municipal work.

Breken Municipal Services is an online case management system that allows municipal departments to log, track and respond to incoming inquiries and complaints — with real-time task dispatch, automated workflows, text and email notifications, and online reporting at its core.

Departments

6 supported

Sample Forms

19 templates

Hosted

In Canada

Access

Role-based

The system

Permits, licenses and approvals — handled end-to-end.

Permits and licenses can be created from scratch or chosen from a library of existing forms. Clients can fill them out from a municipal website, triggering an approval process inside Breken Municipal Services. Every form, every approval, every email is stored within that process — and stays there.

Workflows automate the allocation of public inquiries to the right department, send automated responses, process online payments, and notify supervisors of overdue tasks. We provide integrated workflows for everything from permit approvals and dog tags to the preparation of court documents.

01 / Department

Bylaw / Enforcement

Permitting, licensing and parking enforcement — with forms that residents fill out online and approvals routed automatically.

02 / Department

Planning & Zoning

Applications for severance, building, zoning and variance — plus a live map of all open building permits.

03 / Department

Building / Permitting

Generate file to allow inspectors to carry out role in co-ordinated manner.

Building InspectionSample form

04 / Department

Public Works

Service requests captured online and dispatched to the right crew with full audit trail.

Services Request FormSample form

05 / Department

Parks & Rec

Grant and program applications routed straight to the right reviewer, with online payment built in.

06 / Department

Municipal Wide Routing

Public-facing general inquiry form that geneartes a work order in the appropriate department.

Multi Department Request FormSample form

Beyond the forms

What lives underneath the system.

Forms are the front door. Everything that makes the front door worth opening — automation, transparency, real-time reporting, role-based security — runs underneath.

F-01

Workflows

Automate the allocation of public inquiries to the right department, fire automated responses, process online payments, notify supervisors of overdue tasks. Integrated workflows handle permit approvals, dog tags, and the preparation of court documents.

F-02

Public Interface

Residents can report incidents from the public site. Mapping shows currently open incidents so the public can see what's being worked on — transparency without anyone lifting a finger.

F-03

Online Reports

From simple lists to sophisticated statistical and trend analysis. Real-time information makes your organisation more efficient — and any information entered into the system can be used to generate reports.

F-04

User Dashboard

Each user sees an overview of their tasks and assignments, with priority and overdue items highlighted. Depending on role, the dashboard can also surface overdue items from across a department.

Canada

Hosted · Encrypted · Audited

Security

Data security is paramount.

Our servers are located in Canada and we use industry-standard firewalls, databases and encryption. Combined with robust role-based login and a strict security protocol, this ensures the highest level of protection for every record in the system.

Role-based access control across every department
Servers physically located in Canada
Industry-standard firewalls, databases and encryption
Strict authentication protocol for all users